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Contact us at Vegas Nova Casino
Instant chat support
The fastest answer. Log in so the agent can see your account straight away.
Help with your account
Payment history, KYC uploads and limits live in your profile, open any time.
New to VegasNova?
Sign up, verify your email and claim the welcome package on your first deposit.
150% match up to £2,000
Question sorted? Your first deposit comes with the welcome package.
Support at VegasNova
Whatever the question, you reach real people who know the site. Tell us what happened and we take it from there.
If something went wrong
Complaints are logged, reviewed by a second person and answered by e-mail. Keep your reference number for any follow-up.
Contact channels
You can use the chat window on any page or send an e-mail to [email protected]. Both reach the same team and share your history.
Responsible gaming
Support can apply limits, time-outs and self-exclusion on request. VegasNova is strictly for players aged 18+.
Identity checks
Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].
Help us help you faster
A username, a time and one screenshot are usually enough for us to find what happened. Never send us your password: we will never ask for it.
When we answer
Support is available 24/7. Chat replies usually arrive within a few minutes on live chat; e-mail can take a few hours.
We read everything
Every message is read by a person, not a bot. Thank you for helping us improve VegasNova.
Send us a message
Thank you!
Your message has reached our team. We usually reply within a few hours.